Get in touch - get to know each other - improve your service. Customers are more likely to return to a business that they feel an attachment to.
Don’t mistake engagement for interaction. Engagement is how much effort you put into showing how much you care about customer satisfaction and engage with them thoroughly. We appreciate their trust, just like how they appreciate our service.
Improve efficiency by finding out missing criteria, customers’ needs and demands, or what is working and what isn’t. Understanding your customers is the first step to success.
Want to learn about your customers’ experience with your services? Our Customer Satisfaction Score (CSAT) Survey can help you gather all the opinions you need to better your services!
Customer Loyalty is key to success. How likely will your customers refer you to others? Test your score now with our Net Promoter Score (NPS) survey.
Customer Service is to core to happy customers. How well are customers rating your service? Measure your service score with our Customer Effort Score (CES) survey and improve your services to fit your customers’ needs!
Stick to one scaling option. Yes our scaling options are nice and pretty, but changes might be confusing, and we need to make use of our customers' precious attention span for the most accurate answers.